United Community Action Program, Inc.

Ridership Policy

Failure to abide by the rules will result in the removal or expulsion  from Cimarron Public Transit.
Cimarron Transit complies with Americans With Disabilities Act and Title VI of the Civil Rights Act.

All rides are scheduled on a first call basis, subject to availability.

All rides are open to the public.

Cimarron Transit is an equal opportunity employer.

To ensure customers have a safe and enjoyable ride, the driver will enforce the rules outlined here:

•Riders can board with what they can carry on the vehicle and securely place at their feet or below the seat not interfering with other passengers. 
  • Drivers are not responsible for loading/unloading and carrying groceries/packages to the door.  If a passenger is unable to load or unload packages, the passenger must be accompanied by a companion to assist, at no additional charge.

•No disorderly, abusive, dangerous, obscene or threatening behavior or language permitted. (Amended Sept. 2017)

•All passengers are expected to use occupant restraints.

•Drivers are NOT to enter any home.

•Drivers are not to wait longer than five (5) minutes for any passenger.  Once a driver moves on from the location (after waiting five minutes), the trip is considered complete.  The rider can call to reschedule a ride at the next opening, however, no priority will be given and the rider is expected to pay for the missed trip.

•All passengers must exercise personal hygiene. No customer will exhibit inappropriate personal hygiene (i.e. bodily hygiene is so offensive as to constitute a nuisance or health and safety issue to other passengers). (Amended Sept. 2017)

•All passengers must wear shoes and shirts.

•Passengers must have correct change; drivers are not required to give change.  Ten-ride passes are readily available.  If a stop is made for a rider to obtain change, the rider will be charged for the stop.

•No non-prescription drugs, alcohol, firearms of fireworks, or weapons are permitted on CPTS vehicles. Exception for a pistol or handgun carried in full compliance with the provisions of the Oklahoma Self-Defense Act (21 O.S. 1290.1 et seq.) or a rifle or shotgun which is not clip, magazine or chamber loaded; provided the rifle or shotgun is transported in a case designed for carrying firearms in compliance with the provisions of the Oklahoma Firearms Act of 1971 (21 O.S. 1289.7) (Amended November 2018)

•No hazardous chemicals, materials, or batteries of any kind are permitted on board.

•No eating allowed.  Drinks may be allowed with lids, only.
  • No use of tobacco, no vaping or appearance of smoking. (Amended Sept. 2017)

•Passengers using mobility devices may travel with a personal care assistant at no additional cost.

•Riders are expected to cancel a ride, if the ride is no longer needed.  Rides should be cancelled at least 30 minutes prior to driver arrival, either per phone call or leaving a message. Cancellation when the driver arrives is not acceptable practice.  If a rider does not cancel a ride in advance, the ride must be paid for the next time the rider boards a CPTS vehicle. Riders with a pattern of "no shows" or "cancellations" May lose the privilege of scheduling trips in advance.

•In the event of inclement weather, the ability to provide service could be affected. Safety considerations may prevent or delay service.

•All passengers will refrain from unnecessary conversation that may distract drivers while the CPTS vehicle is moving.

•Parents/guardians are required to belt in each child appropriately.  The parent/guardian will be expected to sit nearby all children.  Parents/guardians are not to leave children unattended in the vehicle.

•CPTS is not responsible for personal belongings and assumes NO responsibility for damage, breakage or loss of parcels, personal items, up to and including mobility devices. (Amended Sept. 2017) Riders will not be permitted to leave packages or personal belongings on the vehicle when making multiple stops.

•Children 12 years of age and under will be required to be accompanied by an adult or guardian.

•All passengers must schedule rides and changes through the dispatcher.  Changes will not be accepted through the driver.

•Pets must be stored in a pet carrier.
All passengers must schedule rides and changes through the dispatcher. Changes will not be accepted through the driver.
  • Drivers are not permitted to pull into private drives. Locations for pick up and drop off must be accessible to CPTS vehicles. CPTS vehicles must be able to enter and exit without backing.
  • Riders cannot specify a vehicle or driver.
•Cimarron Transit does not provide charter service, defined as "Transportation provided by a recipient at the request of a third party for exclusive use of a bus or van for a negotiated price."

  • To ensure program accessibility, customers with a disability can make a request for reasonable modification. Requests will be considered on a case-by-case basis, subject to exceptions. Requests should be communicated to the dispatcher at the time a trip is scheduled. (Amended November 2015)

Failure to abide by the rules will result in the removal or expulsion from Cimarron Public Transit.

CPTS is committed to utilizing feedback as a means to improve the quality of service. CPTS welcomes compliments, complaints and suggestions.

All formal complaints are taken seriously and will be thoroughly investigated. To file a formal service complaint, submit the following information in writing to Laura Corff at 501 Sixth Street, Pawnee, OK  74058.

  • Rider's name, address and telephone number.
  • Date, time, and details of incident.
Applicant/Denial of Services Appeal Procedures 
  • It shall be the policy of United Community Action Program,Inc. to ensure equal access to services.
  • Anyone may have the right to file formal application for services or resources upon request.
  • Applicants will be granted services upon meeting qualifications as required by program based upon availability of funds.
  • Applicants will receive timely approval or disapproval of assistance.
  • No one shall be denied assistance on the basis of race, color, gender, creed, religion, age, political preference familial status or disability.
Appeal Procedure:
1. Upon request, applicant shall receive written notification of appeal and appeal procedures including notices that:
a. All aggrieved parties shall be afforded a reasonable opportunity for a fair hearing.
b. The applicant or representative of the applicant shall have access to records relevant to the appeals process.
2. Should an applicant decide to appeal they must submit their intent in writing to the Project Director and Executive Director along with all information regarding the appeal. Appropriate documentation of income and other criteria may also be necessary.
3. The Executive Director, along with the Project Director or person in charge of the particular program, will review the criteria and initiate the appeals procedure within 10 days receipt of the notification of request to appeal.
4. The applicant shall be afforded an opportunity to have private and a confidential interviews pertaining to the case.
5. If the decision of the Project Director and Executive Director is not in favor of the person seeking services, and he/she still wishes to appeal, he/she may appeal to the Board of Directors.  The decision of the Board of Directors will be final at the local level.
6. If the person is not satisfied with the decision at the local level, he may appeal to the Department of Transportation. In such cases, United CAP and the appellant shall provide the funding source all relevant documentation.

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