RULES TO RIDE BY
To ensure customers have a safe and enjoyable ride, the driver will enforce the rules outlined here:
•Riders can board with what they can carry onto the vehicle and securely place at their feet or below the seat not interfering with other passengers. Drivers are not responsible for loading/unloading and carrying groceries/packages to the door.
•If a passenger is unable to load or unload packages, the passenger must be accompanied by a companion to assist, at no additional charge.
•No fighting, throwing of any objects, pushing, rough or loud behavior or vulgar language.
•All passengers are expected to buckle up.
•Drivers are not to enter any home.
•Drivers are not to wait longer than five (5) minutes for any passenger. Once a driver moves on from the location (after waiting five minutes), the trip is considered complete. The rider can call to reschedule a ride at the next opening, however, no priority will be given and the rider is expected to pay for the missed trip.
•All passengers must exercise personal hygiene.
•All passengers must wear shoes and shirts.
•Passengers must have correct change, drivers are not required to give change. Ten-ride passes are readily available. If a stop is made for a rider to obtain change, the rider will be charged for the stop.
•No nonprescription drugs, alcohol, firearms of fireworks, or weapons are permitted on CPTS vehicles.
•No hazardous chemicals, materials, or batteries of any kind are permitted on board.
•No eating or smoking. Drinks may be allowed only with lids.
•Passengers using mobility devices may travel with a personal care assistant at no additional cost.
•Riders are expected to cancel a ride, if the ride is no longer needed. It is acceptable to cancel at least 15 minutes prior to driver arrival, either per phone call or leaving a message on the answering machine. Cancellation when the driver arrives is not acceptable practice. If a rider does not cancel a ride in advance, the ride must be paid for the next time the rider boards a CPTS vehicle.
•When snow and ice make road conditions dangerous, CPTS service could be affected. Should the local school system close due to inclement weather, CPTS will also be closed.
•All passengers will refrain from unnecessary conversation that may distract drivers while the CPTS vehicle is moving.
•Riders are expected to pay for any missed rides or a 'no show', unless cancelled in advance of driver's arrival. If a client has a standing ride, but is a 'no show' three times, future trips will be cancelled. The rider will then be required to call in rides on a daily basis and future rides will be scheduled subject to availability.
•Parents/guardians are required to belt in each child appropriately. The parent/guardian will be expected to sit nearby all children. Parents/guardians are not to leave children unattended in the vehicle.
•Riders will not be permitted to leave packages on the vehicle when making multiple stops.
•Children 12 years of age and under will be required to be accompanied by an adult or guardian.
•All passengers must schedule rides and changes through the dispatcher. Changes will not be accepted through the driver.
•Pets must be stored in a pet carrier, except certified aid animals.